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Article | December 2022
Discounted Rates for Language Assistance Services
Get discounts for your patients who need interpreters or translators.
Cigna HealthcareSM network providers can access discounted rates of up to 50 percent for language assistance services for their eligible patients with Cigna Healthcare coverage.
The services that can be accessed at discounted rates includes:
- Bilingual proficiency testing services
- Written translations
- Verbal and American Sign Language (ASL) interpreters via:
-
- Telephonic interpreters
- Face-to-face visits
- Video remote
Network-participating providers are able to access these discounts through our negotiated contracts with professional language assistance vendors.* Providers contract and work directly with the vendors to schedule and pay for all language services.
For vendor information, including available discounts, how to schedule services, and more, please reference the table below. Click here [PDF] for a printer-friendly version.
Vendor Name
|
Service
|
Discount
|
Contact Information
|
---|---|---|---|
Bilingual proficiency testing services
|
10%
|
||
Written translation services
|
10%
|
||
Telephonic interpreter services
|
5%
|
||
Face-to-face (in-person) interpreter services
|
5%
|
|
|
Video remote services
|
5%
|
|
|
Written translation services
|
10%
|
Marc Chen
CignaCLU@ISITrans.com Include this information in your email:
|
|
Telephonic interpreter services
|
Audio calls: $1.95 per minute
Video calls: $2.95 per minute |
Please contact your Provider Relations Representative for instructions on obtaining these discounts from LanguageLine Solutions.
|
Additional information
For more information about discounts for language assistance services, including the Federal and state-specific laws, view the Language Assistance Services flyer [PDF].
If you have questions about the law or language assistance services, including how to keep compliant for any particular state, please call Provider Services at
*Services are provided by independent companies/entities and not affiliates of Cigna Healthcare. Cigna Healthcare does not endorse any third party products and has not reviewed any marketing claims for such products. You are required to pay any charges directly to participating vendors who are solely responsible for their products or services. Discount offers are subject to change at any time without notice.
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La aseguradora publica el formulario traducido para fines informativos y la versión en inglés prevalece para fines de solicitud e interpretación.
The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.