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Pharmacy

Stay informed about our processes and the drugs we cover

Pharmacy Management and Credentialing

Easily manage prescription drug costs, as a participating Cigna network pharmacy.

Formulary Drug Lists

The most up-to-date formulary, specialty, and limited distribution drug lists.

Medicare Part D

Help patients with their Medicare Part D proof of coverage.

Pharmacy Audit Program

For inquiries related to the Cigna Audit Program, please send an email to PharmacyAudit@Cigna.com or contact the Pharmacy Audit Coordinator at 1 (860) 226-1550.

    We're here to help you, no matter what you need.

    What do you need?Contact informationPlease have ready...
    • Participation in Cigna Network
    • Change of Address or other information
    • Add Another Pharmacy to Network
    		 Email Catamaran Provider Relations at
    provider.contracting@catamaranrx.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Address (city, state, zip)
    • Phone number
    • Contact Name
    Reimbursement Research: Incorrect AWP MAC Pricing Fill out the Provider Pricing Appeal Format https://healthid.optum.com/tb/app/index.html#/login
    • Pharmacy Name
    • NCPDP or NABP #
    • Member ID and Name
    • Dispense Date
    • Drug Name and NDC #
    • Reimbursement Research: Incorrect AWP
    • Change of Contact Information
    		 Email Catamaran Provider Relations at
    Provider.Relations@catamaranrx.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Address (city, state, zip)
    • Phone number
    • Contact Name
    • Member ID and Name
    • Drug Name and NDC #
    Audit Questions Email Cigna Pharmacy Network
    Operations at
    PharmacyAudit@Cigna.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Audit cycle - month/year
    • Payment: Status of Checks, Reconciliation Reports
    • Claim Reversals (online)
    		  Call Argus Health at 1(800) 522-7487  
    Exception Claim Error Number and Message:
    • 151 Exceeds Quantity Therapy Allowed
    • 141 NDC Not Covered
    • 142 Drug Not Covered
    • 082 Prior Authorization Required
    • 085 Plan Limit Exceeded
    • 009 Unit Dose Item Excluded
    		 Call the Cigna Pharmacy Service Center
    at 1(800) Cigna24 (244-6224)
    • Pharmacy Name
    • NCPDP or NABP #
    • Member ID and Name
    • Dispense Date
    • Drug Name and NDC #
    Patient Benefit Error Number and Message:
    • 001 Member ID Not Found
    • 002 Member Not Eligible on Date Filled
    • 080 Refill too soon
    • Other: Copay Questions (Brand vs. Generic)
    		 Call Cigna Pharmacy Member Services at 1(800)622-5579 or
    Membership Services 1(800) Cigna24
    (244-6224)    		 Member ID and Name,
    Dispense Date, Drug Name
    and NDC #, Pharmacy Name,
    NCPDP or NABP#
    Medicare Part D Pharmacy Help Desk Call the Pharmacy Help Desk at 1(800) 558-9363
    Regular hours of operations are: Monday through Friday 8:00 a.m. to 11:00 p.m. EST and Saturday 8.30 a.m.to 6:00 p.m. EST.

    After-hours coverage, seven days a week, is available for URGENT dispensing issues.