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Case Management

Cigna Healthcare trained health care specialists can help support your patient's needs.

If your patient with Cigna HealthcareSM medical coverage is suddenly faced with a complex medical condition, our case management team can help.

Our case management teams have trained health care specialists with the skills, experience and compassion to assist you and your patient in accessing necessary medical or mental health services. Supported by our staff of board certified physicians, our case managers work closely with your patient, their family, and other health care providers to:

  • Coordinate access to care
  • Explore service and funding source alternatives
  • Monitor progress to established goals (set forth by you and the patient)
  • Assist with coordinating discharge planning and follow-up
  • Help ensure the patient's benefits are used effectively.

If you think a Cigna Healthcare case manager could help your patient, please complete and submit the Case Management Referral form [PDF] to Cigna Healthcare Case Management via fax: 1 (866) 730-1556

Please note: Personal health information should be sent in a HIPAA-secure format.

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