Home Providers Engage in a Cigna Healthcare Plan Network Medical Network Credentialing

Medical Network Credentialing

Join a Cigna Healthcare plan network. We look forward to collaborating with you.

First-time Credentialing

How to Join a Medical Network


Before starting the application process, we’ll need some information from you to confirm that you meet the basic guidelines to apply for credentialing.

Please call Cigna HealthcareSM Provider Services at 1 (800) 88Cigna (882-4462). Choose the credentialing option and a representative will assist you. In most cases, you'll be informed on this call if you meet the basic guidelines to apply for credentialing.
If you are a facility or ancillary provider, we’ll need more information from you than is on the Provider Information Form. Please call 1-800-88Cigna (882-4462), choose the credentialing option, and the representative will tell you the next steps in the application process.

Submit your application

If you meet the basic guidelines to apply for credentialing, you will receive an email with an application packet and all the information you’ll need to get started.

If the application information already exists on the Council on Affordable Quality Healthcare® (CAQH) website or the One Healthport/Medversant® website, with your permission we will access it electronically to gather most of the information we need. As a third option, if it’s required by the state in which you practice, we’ll accept a state application that you complete, sign, and mail to us with the required documentation.

Depending on which method you choose to apply, please complete the steps below.

Online application
Printed application
One Healthport/Medversant
State application
  • Authorize Cigna Healthcare to access your data.
  • Review the data profile for any changes.
  • Starting August 26, 2021, our provider directories will be enhanced to display providers who have self-identified as experienced and interested in caring for LGBTQ+ patients.
  • If you are interested in self-identifying, you can select LGBTQ+ Issues, Gender Dysphoria, and/or HIV/AIDS in Special Experience, Skills, and Training under Specialties.
  • Ensure the profile has one of these statuses: Initial Profile Complete or Re-attestation.
  • Review the data profile for any changes.
  • Ensure that it has been attested within 100 days.
  • Ensure all applicable fields have been completed and signed within 100 days.
  • Print the application from your computer.
  • Mail it to Cigna Healthcare with the appropriate attachments: Cigna Healthcare Medical Onboarding Unit 1000 Corporate Center Drive, Ste. 500 Franklin, TN 37067

Required application information

Regardless of which method you use to apply, we require that you send us a completed application packet with the information below.

Other information
State medical license or appropriate professional license
  • Valid, unrestricted
  • With appropriate licensing agency
Drug Enforcement Agency (DEA) certificate
  • Valid, unrestricted
  • One needed for each practicing state
IMPORTANT: If you do not have a DEA certificate or CDS certificate, fill out the DEA certificate form [PDF] and fax it to 1 (877) 391-8228.
Controlled Dangerous Substances (CDS) certificate
  • Valid, unrestricted
  • If required by the state
Cigna Healthcare-participating hospital clinical privileges
Must be in good standing on the medical staff
IMPORTANT: If you do not have clinical privileges at a Cigna Healthcare network-participating hospital, you may have someone admit patients on your behalf. Fill out the Hospital Coverage Agreement form [PDF] and fax it to 1 (877) 391-8228
Board certification status
By the American Board of Medical Specialties or the American Osteopathic Association
Professional education and training
Include applicable training in the specialty for which you are applying
Work history
Must include previous five years
Include an explanation for work history gaps greater than six months.
Prior sanctioning activities
By applicable regulatory bodies, and the Centers for Medicare & Medicaid Services (CMS)
Must disclose sanctions information on the application.
Malpractice claims history
Professional liability coverage amounts will vary based on market standards and medical specialty
Recommended minimums are $1,000,000 per occurrence and $3,000,000 in the aggregate.
Adequate malpractice insurance
Must meet the applicable state and medical specialty requirements

Keeping you informed during the registration process

Once we receive the application packet, we’ll start the credentialing process. This typically takes 45 to 60 days to complete. During this time, you’ll receive emails from us to:

  • Confirm your application was received.
  • Request any missing documentation or application information. If we do not receive missing information, we’ll send you an email notification that we closed your application.
  • Keep you updated on where your application is in our credentialing verification process, including any delays that may cause the credentialing process to extend past the standard 45- to 60-day turnaround time.
  • Confirm you have been approved and credentialed as a network-participating provider with your effective date, or notify you that you have not been approved.

If you have been approved, we will upload your provider information into our directories and claim systems which typically happens within 10 business days.

How to check the status of your application

If you want to find out where your application is within the process:

1) Email PSSCentral@Cigna.com. Include your full name and Taxpayer Identification Number (TIN).


Call 1 (800) 88CIGNA (882-4462), and choose the credentialing option.

Welcome to the Cigna Healthcare network!

If you are approved and credentialed, you will receive an email letting you know that you have been approved and your effective date.


When you need to get recredentialed, Cigna Healthcare will send you an email asking you to verify that your CAQH information is updated and re-sign it. You will receive up to 3 reminder emails. If you do not log into CAQH to verify and sign your information, it will result in termination with the Cigna Healthcare network.

The Benefits of Collaboration

Cigna Healthcare shares the same mission as doctors, dentists and other health care providers, hospitals and facilities. We all strive for the better health and well-being of your patients – our customers.

  • 3 simple reasons to work with us
  • Questions?

    1 (800) 88CIGNA (882-4462)

    If you are checking the status on where you are in the credentialing process, we will need the name and tax ID number from your application.

    *This time period may be shortened according to applicable state law.

    I want to...
  • Get an ID card
  • File a claim
  • View my claims and EOBs
  • Check coverage under my plan
  • See prescription drug list
  • Find an in-network doctor, dentist, or facility
  • Find a form
  • Find 1095-B tax form information
  • View the Cigna Healthcare Glossary
  • Contact Cigna Healthcare
  • Audiences
  • Individuals and Families
  • Medicare
  • Employers
  • Brokers
  • Providers
  • Secure Member Sites
  • myCigna member portal
  • Health Care Provider portal
  • Cigna for Employers
  • Client Resource Portal
  • Cigna for Brokers
  • The Cigna Group Information
  • About Cigna Healthcare
  • The Cigna Group
  • Careers
  • Newsroom
  • Investors
  • Suppliers
  • Third Party Administrators
  • International
  • Evernorth Health Services
  • Cigna Healthcare. All rights reserved.
  • Privacy
  • Terms of Use
  • Legal
  • Product Disclosures
  • Company Names
  • Customer Rights
  • Accessibility
  • Report Fraud
  • Sitemap
  • Washington Consumer Health Data Privacy Notice
  • Cookie Settings
  • Disclaimer

    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.

    All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of Arizona and New Mexico.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details