Home Providers Pharmacy

Pharmacy

We're here to help you, no matter what you need.
What do you need?
Contact information
Please have ready...
  • Reimbursement research and claim status (payment information including check # and date)
  • Reject Code Assistance for Exception Claim Errors & Patient Benefit Errors
  • Download 835 Authorization Form to submit at Esiprovider.com
  • Pricing Appeal for AWP or MAC
  • Provider Manual
  • Claim Reversals
  • Payer Sheets
  • Pharmacy name
  • NCPDP or NABP #
  • Address (city, state, zip)
  • Phone number
  • Contact name
  • Member name and ID
  • Dispense date
  • Drug name and NDC #
  • Submit an application to join our pharmacy networks (new pharmacies or changes in ownership)
  • Request a change in your PSAO/GPO status. Please allow up to 60 days to process your request.
  • Re-credentialing notifications for renewal
  • Demographic changes (change of address, contact information, and change of affiliation)
  • Request EFT – 835 Electronic Remits (Upload form from PRC website)

To request a missing 835 Reconciliation report or inquire about a remit set up or status please email remittance@express-scripts.com.
  • Pharmacy name
  • NCPDP or NABP #
  • Address (city, state, zip)
  • Phone number
  • Contact name
  • Check status of credentialing and contracting process
  • Change in PSAO/GPO questions before applying on ESIProvider.com
  • Return missing items requested during the contracting and credentialing process or fax to 1 (866) 515-3482.
  • For additional questions and clarification before submitting any applications.
Email Express Scripts' Network Contracting and Credentialing teams (for Commercial Retail Networks and Medicare Part D)
  • Pharmacy name
  • NCPDP or NABP #
  • Address (city, state, zip)
  • Phone number
  • Contact name
  • Return signed documentation for contracting and credentialing only or fax to 1 (877) 391-6213. Please allow up to 30 business days to process your request.
Completed documentation
Express Scripts Pharmacy Help Desk
If you need more assistance, call the Express Scripts Pharmacy Help Desk at available 24/7 for Medicare Part D and transitioned Commercial plans.
  
I want to...
  • Get an ID card
  • File a claim
  • View my claims and EOBs
  • Check coverage under my plan
  • See prescription drug list
  • Find an in-network doctor, dentist, or facility
  • Find a form
  • Find 1095-B tax form information
  • View the Cigna Healthcare Glossary
  • Contact Cigna Healthcare
    •
    Audiences
  • Individuals and Families
  • Medicare
  • Employers
  • Brokers
  • Providers
  • Third Party Administrators
  • International
    •
    Manage Your Account
  • myCigna Member Portal
  • Provider Portal
  • Cigna for Employers
  • Cigna for Brokers
    •
    Cigna Healthcare. All rights reserved.
  • Privacy
  • Terms of Use
  • Legal
  • Product Disclosures
    •
  • Company Names
  • Customer Rights
  • Accessibility
  • Report Fraud
    •
  • Sitemap
  • Washington Consumer Health Data Privacy Notice
  • Cookie Settings

    • Disclaimer

    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.

    All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of New Mexico.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details

    La aseguradora publica el formulario traducido para fines informativos y la versión en inglés prevalece para fines de solicitud e interpretación.

    The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.