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Member Resources and Services

Get the most out of your plan with additional benefits and services, in-network doctors and pharmacies, plan documents and forms, premium payment options, and more.

Popular Links

Quick access to common tools and resources. To look up a drug or a pharmacy for 2024, please visit our 2024 Drug/Pharmacy Search Tool

Benefits of Cigna Healthcare Medicare Coverage

Behavioral Health Unit

Support for anxiety, depression, substance use, and more.
Get behavioral support

Case Management

When you’re dealing with a chronic health issue, our team can help.
Get support for a chronic condition

Community Resources

Find programs that can help pay for things like housing, food, or prescriptions.
Find assistance programs

Healthy Rewards

Save on LASIK Vision correction, Gaiam® Yoga products, acupuncture, and more (also available to Medicare Supplement customers).
Log in to myCigna to get started

LivingWell Centers

Outpatient facilities offering preventive care and other health and wellness services.
Find a LivingWell Center

Plan Incentives

Earn gift card rewards for completing wellness activities (registration required).
Start earning rewards

Medicare Advantage Extra Benefits

Some plans offer extra benefits, including Silver&Fit®, vision and hearing services, health-related transportation, and more.
Explore extra benefits

Cigna Healthy Today Card

This preloaded spending card offers access to incentive rewards and select benefit allowances as part of your Medicare Advantage Plan.
Log into myCigna to access your card benefits

In-Home Care Providers

We partner with in-home care vendors to help with health care services such as addressing health concerns and providing resources.
Learn more about what in-home care providers offer


Using Your Cigna Healthy Today Card

The Cigna Healthy Today card was created exclusively for Medicare Advantage customers. This flexible benefit card works like a debit card and puts all your benefit allowances and incentives rewards in one convenient place. (Length 00:01:33)

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Using Your Cigna Healthy Today Card

View transcript [PDF]


24/7 Virtual Care (Telehealth) 

Medicare Advantage Customers: Talk to a board-certified doctor, day or night, using your smartphone, tablet, or computer. Doctors can treat non-emergency medical problems and prescribe medications when needed. This service is offered through MDLive®.

Log in to myCigna to access virtual care

Activate your myCigna account to get started


MDLive® for Cigna Healthcare

Watch this short video to see how MDLive makes getting care easy--24/7--and from the comfort of your own home. (Length 00:01:22)

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MDLive® for Cigna

Inflation Reduction Act Information

In August 2022, new legislation was passed to lower the cost of insulin medications and vaccines for Cigna Healthcare Medicare customers. Starting in 2023, insulin that is covered by the Cigna Healthcare Medicare plan will have a $35 maximum monthly charge, and there will be no cost for adult Part D vaccines when recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC).

Some Cigna Healthcare plans have lower cost-shares for covered insulins than required by this new coverage.

For more details:

Cigna Healthcare Medicare Advantage customers [PDF]

Cigna Healthcare Medicare Part D customers [PDF]

Cigna Medicare Part B Drug Coverage [PDF]

Manage Medications

Take control of your prescription coverage with these tools and resources:

Drug List Formulary

See a complete list of covered, commonly prescribed medications covered by your Medicare plan.

Medication Therapy Management

Get guidance from a Cigna HealthcareSM Pharmacist when you're juggling multiple medications.

Over-the-Counter Catalog

Shop for covered OTC products and pay for them with your Cigna Healthy Today card. Download the 2023 brochure [PDF] or shop online.

Pharmacy Networks

View Cigna Healthcare pharmacy networks and home delivery options.

Delivering Diabetes Supplies

We help deliver diabetic supplies to your home for easier and more affordable monitoring.

Medicare Group Plans

Are you a retiree with a Medicare plan through a former employer? Find information about using your plan and accessing available services:

Group Plans Resources

Group Plans Provider Network

Online Access to Your Plan gives you 1-stop access to your coverage, claims, ID cards, providers, and more. Log in to manage your plan or sign up for online access today.

Go to myCigna


Media Resources



Cigna Healthcare Presents: Excuse Busters

Watch NFL Hall of Famer Eric Dickerson and Cigna Healthcare National Medical Director Dr. Grant Tarbox bust common flu myths for seniors. (Length: 00:01:52)

Watch Video



Customer Service is Caring

Medicare Advantage Customers: Join us as customer service manager of Cigna Healthcare, Jasmin Morales, discusses the importance of making every customer a priority and the special team in place for new members. (Length: 00:06:41)

Cigna Presents: Excuse Busters

View transcript PDF

Additional Plan Resources

Annual Notice of Changes (ANOC)
Changes to your plan that could affect you in the upcoming year.

Medicare Appeals Process
When and how to request a review of a medical or prescription coverage decision.

Coverage Decisions and Exceptions
When and how to request coverage for a medication not covered by your plan.

Customer Forms
Forms for claims, drug prior authorization, appeals, privacy, and more.

Evidence of Coverage (EOC)
Important legal details about your current Medicare plan and coverage.

Evidence of Coverage (Medicare Supplement customers)
Important legal details about your current Medicare Supplement plan and coverage.

Extra Help
Financial assistance for those with limited income and resources.

Filing a Grievance
When and how to file a complaint (grievance) against your Medicare plan.

Guide to Your Best Health [PDF]
A quick reference guide highlighting tools and resources for your plan.

Health Risk Assessment Form
Get a personalized wellness plan when you take the health and wellness quiz.

Organization Determination
When and how to get medical prior authorization or approval.

Cigna Healthcare Quality Improvement Program
Learn how Cigna Healthcare helps to improve the care you receive.

Need to understand the basics of Medicare? Learn more about Medicare

Important Pharmacy Benefits Update

When a natural disaster, extreme weather, or other type of tragedy strikes, we’re here for you 24/7. If your medication was lost or damaged, you can go to a local pharmacy and request a refill or replacement. Visit RxOpen to find pharmacies near you that are open following extreme weather or other disasters.

2024 Cigna Saver Prescription Drug Plan’s pharmacy network includes limited lower-cost, preferred pharmacies in Alaska. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call 1 (800) 222-6700 (TTY 711) or consult the 2024 online pharmacy directory.

2023 Cigna Saver Prescription Drug Plan’s pharmacy network includes limited lower-cost, preferred pharmacies in Alaska, Montana, North Dakota, South Dakota, and Wyoming. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call 1 (800) 222-6700 (TTY 711) or consult the 2023 online pharmacy directory.

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Customer Plan Links

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Medicare Links Medicare Ombudsman Medicare Complaint Form

 Cigna Healthcare. All rights reserved.

Privacy Legal Medicare Supplement State Disclosures Customer Rights Accessibility Notice of Nondiscrimination Language Assistance [PDF] Report Fraud Sitemap Cookie Setting

Medicare Advantage and Medicare Part D Policy Disclaimers

Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. The Cigna Healthcare names, logos, and marks, including THE CIGNA GROUP and CIGNA HEALTHCARE are owned by The Cigna Group Intellectual Property, Inc. Subsidiaries of The Cigna Group contract with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in a Cigna Healthcare product depends on contract renewal.

To file a marketing complaint, contact Cigna Healthcare or call 1-800-MEDICARE (), 24 hours a day, 365 days a year, TTY . Please include the agent/broker name if possible.

Medicare Supplement Policy Disclaimers

Medicare Supplement website content not approved for use in: Oregon.

AN OUTLINE OF COVERAGE IS AVAILABLE UPON REQUEST. We'll provide an outline of coverage to all persons at the time the application is presented.

Our company and agents are not connected with or endorsed by the U.S. Government or the federal Medicare program. This is a solicitation for insurance. An insurance agent may contact you. Premium and benefits vary by plan selected. Plan availability varies by state. Medicare Supplement policies are underwritten by Cigna National Health Insurance Company, Cigna Health and Life Insurance Company, American Retirement Life Insurance Company or Loyal American Life Insurance Company. Each insurer has sole responsibility for its own products.

The following Medicare Supplement Plans are available to persons eligible for Medicare due to disability: Plan A in Arkansas, Connecticut, Indiana, Maryland, Oklahoma, Texas, and Virginia; Plans A, F, and G in North Carolina; and Plans C and D in New Jersey for individuals aged 50-64. Medicare Supplement policies contain exclusions, limitations, and terms under which the policies may be continued in force or discontinued. For costs and complete details of coverage, contact the company.

This website is designed as a marketing aid and is not to be construed as a contract for insurance. It provides a brief description of the important features of the policy. Please refer to the policy for the full terms and conditions of coverage.

In Kentucky, Plans A, F, G, HDG, N are available under Cigna National Health Insurance Company, Plans A, F, G, HDF, N are available under Cigna Health and Life Insurance Company and Plans A, B, C, D, F, G, N are available under Loyal American Life Insurance Company.

Kansas Disclosures, Exclusions and Limitations


Exclusions and Limitations:

The benefits of this policy will not duplicate any benefits paid by Medicare. The combined benefits of this policy and the benefits paid by Medicare may not exceed one-hundred percent (100%) of the Medicare Eligible Expenses incurred. This policy will not pay benefits for the following:

(1) the Medicare Part B Deductible;

(2) any expense which You are not legally obligated to pay; or services for which no charge is normally made in the absence of insurance;

(3) any services that are not medically necessary as determined by Medicare;

(4) any portion of any expense for which payment is made by Medicare or other government programs (except Medicaid); or for which payment would have been made by Medicare if You were enrolled in Parts A and B of Medicare;

(5) any type of expense not a Medicare Eligible Expense except as provided previously in this policy;

(6) any deductible, Coinsurance or Co-payment not covered by Medicare, unless such coverage is listed as a benefit in this policy; or

(7) Preexisting Conditions: We will not pay for any expenses incurred for care or treatment of a Preexisting Condition for the first six (6) months from the effective date of coverage. This exclusion does not apply if You applied for and were issued this policy under guaranteed issue status; if on the date of application for this policy You had at least six (6) months of prior Creditable Coverage; or, if this policy is replacing another Medicare Supplement policy and a six (6) month waiting period has already been satisfied. Evidence of prior coverage or replacement must have been disclosed on the application for this policy. If You had less than six (6) months prior Creditable Coverage, the Preexisting Conditions limitation will be reduced by the aggregate amount of Creditable Coverage. If this policy is replacing another Medicare Supplement policy, credit will be given for any portion of the waiting period that has been satisfied.

Selecting these links will take you away from to another website, which may be a non-Cigna Healthcare website.

Y0036_24_1037312_M | Page last updated 10/15/2023