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Cigna Healthcare Individual and Family Plan Benefits
Why choose Cigna Healthcare? Whether you want personalized health care support or lower costs, we provide you with access to the expertise and care you need, when you need it.
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Affordability
Our health insurance plans and programs give you affordable, quality care options that fit every budget.
$0 Product Features and Additional Copay Savings
Cigna HealthcareSM customers can access flexible plan features that make health care more affordable. Choose from plans that offer:
- $0 preventive care across all plans1
- $0 copay plans for routine PCP visits, generic drugs, and virtual care2
- $0-$3 preferred generic prescription drugs on most plans3
- $0 deductible plans2
- Cigna Take Control Rewards® program4 which allows you to earn points redeemable for a Reloadable Reward Card, which could be used toward health care costs5
- Cigna Healthy Rewards® Program that can provide discounts on the products and programs you use every day6
Assistance for Those with Diabetes
If you have diabetes, lower your out-of-pocket costs by 40% or more.7 Benefits include:
- Maximum of $25 for a 30-day supply or $75 for a 90-day supply of insulin and some medications for type 2 diabetes7
- $0 on insulin and select diabetes medications, equipment, and additional supplies with the Enhanced Diabetes Care plans8
24/7 Virtual Care
It’s hard to find time to take care of yourself and your family members. That’s why Cigna Healthcare plans give you access to 24/7 medical and behavioral health virtual care.9
Whether it’s late at night and your preferred doctor or therapist isn’t available, or you can’t schedule appointments because of work or family obligations, you can:
- Access care from anywhere via video or phone
- Get virtual urgent care from $0, 24/7/365 (even at night, on weekends, or holidays)9
- Schedule a behavioral health virtual care appointment online in minutes
- Connect with quality board-certified doctors and pediatricians as well as licensed counselors and psychiatrists
- Have a prescription sent directly to your local pharmacy, if appropriate
Medical Virtual Care
Board-certified doctors and pediatricians can diagnose and treat, as well as prescribe most medications for, minor medical conditions, such as:
- Acne
- Allergies
- Asthma
- Bronchitis
- Cold and flu
- Constipation
- Diarrhea
- Earaches
- Fever
- Headache
- Infections
- Insect bites
- Joint aches
- Nausea
- Pink eye
- Rashes
- Respiratory infections
- Shingles
- Sinus infections
- Skin infections
- Sore throats
- Urinary tract infections
Behavioral Health Virtual Care
Licensed counselors and psychiatrists can diagnose and treat, as well as prescribe most medications for, nonemergency behavioral/mental health conditions, such as:
- Addictions
- Bipolar disorders
- Child/adolescent issues
- Depression
- Eating disorders
- Men’s issues
- Panic disorders
- Postpartum depression
- Trauma/PTSD
- Women’s issues
Guided Customer Care
Cigna Healthcare provides all our customers the support they need to effectively navigate the world of health care.
We also understand that sometimes you may have a concern that requires additional attention. For challenging situations that require more time, energy, and expert assistance, Cigna Healthcare customers can access the following programs.
My Personal Champion®
If you have severe health circumstances or highly complex, specialized conditions, Cigna Healthcare realizes you need dedicated support. That's why we offer the My Personal Champion program—at no additional cost—for individuals faced with challenging situations that require more time, energy, and expert assistance. A personal champion’s role may alternate between advocate, coordinator, researcher, and teacher to accomplish the key objectives of the customized plan, including:
- Educating individuals about their health benefits, using network health care professionals and various options available to them
- Overseeing application of benefits
- Reviewing claim payments
- Engaging clinical support like nurses or coaches
- Identifying local resources, including possible financial assistance or appropriate health care services
Therapeutic Resource Centers
Get direct access to specialty pharmacists for expert guidance on your medications, potential drug interactions, and condition-specific counsel including:
- Help understanding a medication and why it was prescribed
- Support on finding lower-cost alternatives
- Information on why it’s important to stick with treatment
- Possible side effects and how to identify and manage them
Personalized Digital Tools
The myCigna® website and app is your comprehensive and personalized health management portal.10
Our online experience can help you identify the right providers, care settings, and health improvement programs that can result in a healthier you. Here are some ways you can use our online tools:
- Find care and costs with a simple search for in-network providers, cost estimates, and more11
- Get verified reviews from other patients to help you find the provider or facility that’s right for you
- Scan your personalized dashboard to find the information that matters most to you, including how to update or change your primary care provider
- Access your ID card and easily view, print, or send
- Get customized alerts, notifications, and other messages based on intelligent technology and data
- Receive the human touch through health coaching, specialized support, and cost-saving guidance
- Connect with virtual care for a convenient, cost-effective provider visit via phone or video chat
- Access coverage details with one convenient view of your plan information
- Feel secure knowing your health information is protected with an added layer of security
Rewards and Discounts
Make the most of your health plan with programs designed to help you earn up to $325 in rewards4 and save money.
Take Control Rewards
Watch informative videos, read helpful information, and complete other simple activities to earn reward points. Redeem points for a Reloadable Reward Card5 which could be used toward health care costs.
Choose from a variety of Marketplace rewards including:
Roku® Express Streaming Player
Fitbit® – Charge 4 Activity Tracker
Costco® 1-year Membership Certificate
Healthy Rewards Discount Program
Get discounts on the products and programs you use every day.6 Cigna Healthcare customers can access discounts to products and services via myCigna.com, including:
- Gym and virtual fitness memberships, apps, and devices
- Vision care, LASIK surgery, and eyeglass discounts
- Alternative medicine, including acupuncture, chiropractic care, podiatry, physical therapy, and massage therapy
- Meal delivery
- Hearing exams and aids
- And more.
24/7/365 Customer Service
We are here for you when you need us the most.
Have questions about your plan or claims? Contact us by phone anytime. Translation services are available in 150 languages. You can also access myCigna.com and the myCigna app to see your plan details and review transactions on your schedule.
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Dental Coverage
Supplemental Coverage
1Includes eligible in-network preventive care services. Some preventive care services may not be covered, including most immunizations for travel. Reference plan documents for a list of covered and non-covered preventive care services.
2$0 deductible and $0 copay are available on select Cigna Healthcare individual and family health care plans. Reference plan documents for more information.
3Health benefit plans may be different, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and be medically necessary. If your plan provides coverage for certain prescription drugs with no cost-share, you have to use an in-network pharmacy to fill the prescription. If you use a pharmacy that does not participate in your plan’s network, your prescription may not be covered or reimbursement may be limited by your plan’s copayment, coinsurance or deductible requirements. Look at your plan documents for more information about your plan’s prescription drug coverage. In Colorado, the preferred generic prescription drug tier is not available.
4The Cigna Take Control Rewards® program is available in all states to all primary subscribers who are active Cigna Healthcare medical Individual and Family Plan policy-holders and who are 18 years of age or older. All rewards may be considered taxable income. Contact your personal tax advisor for details. Program participation along with reward redemption is dependent on qualifying premiums being current and fully paid.
5The Reloadable Reward Card is just one example of what may be redeemed with earned points in the Cigna Take Control Rewards® program marketplace. The Health Assessment must be completed on myCigna and all four behaviors associated with the Annual Wellness/Preventive Care tile on the Take Control Rewards site must be completed. Points for the Wellness Exam and A1C Test are applied 10-15 business days after the health care provider submits the claim and that claim is received by Cigna Healthcare. There can be significant delays with getting your points added to your balance as it depends on when your health care provider submitted the claim to Cigna Healthcare.
6Healthy Rewards® programs are NOT insurance. Rather, these programs give a discount on the cost of certain goods and services. The customer must pay the entire discounted cost. Some Healthy Rewards programs are not available in all states, and programs may be discontinued at any time. Participating providers are solely responsible for their goods and services.
7Discounts available with the Cigna Healthcare Patient Assurance Program. $25 is the maximum out-of-pocket cost for a 30-day supply of covered, eligible insulin. Customers in HSA plans will need to meet their deductible prior to receiving any of the $0 diabetes benefits mentioned.
8Includes Dexcom G6 Receiver and Dexcom G6 Sensor and Transmitter, Dexcom G7 Receiver and Dexcom G7 Sensor, FreeStyle Libre 14 Day Reader and FreeStyle Libre 14 Day Sensor, FreeStyle Libre 2 Reader and FreeStyle Libre 2 Sensor, FreeStyle Libre 3 Reader, FreeStyle Libre 3 Sensor, OneTouch Ultra2 Glucose Meter, OneTouch Verio Flex Meter.
9$0 virtual care (no cost share) for eligible preventive care and Dedicated Virtual Urgent Care for minor acute medical conditions. Not available for all plans. HSA plans and non-minor acute medical care may apply a copay, coinsurance or deductible. Cigna Healthcare provides access to Dedicated Virtual Care through a national telehealth provider, MDLIVE® located on myCigna, as part of your health plan. Providers are solely responsible for any treatment provided to their patients. Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care.
10The downloading and use of the myCigna Mobile App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.
11Just because a health care provider is listed in the directory doesn't mean that your health plan will cover all services. Look at your official plan documents, or call the number listed on your ID card, for information about the services your plan covers.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.
States with Plan Availability for 2025
Plans available in AZ, CO, FL, GA, IL, IN, MS, NC, TN, TX, and VA. View county listings by state [PDF]
For available plans in all other areas, call us at
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Disclaimer
Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. This website is not intended for residents of New Mexico.
La aseguradora publica el formulario traducido para fines informativos y la versión en inglés prevalece para fines de solicitud e interpretación.
The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.